Times Electronic—B2B Wholesale Guarantee&Frictionless Replacement Protocol

Private&Confidential|This document outlines the standard after-sales operation alframe work for verified wholesale and distribution partners of Times Electronic.

Our Core Quality Benchmark: <0.3% Return Rate
Before diving into claims, our priority is ensuring you rarely need them. Every battery batch undergoes a 6-step quality control process—including raw Tier-A cell capacity grading, original-protocol PCM matching, and automated true 0-cycle counter calibration.

However, in bulk electronic manufacturing, we acknowledge that defective rates exist. Here is our transparent ,zero-friction process to handle them.

⚡ 3-Step Zero-Friction Claim Process (No Returns to China)
We understand that shipping defective lithium batteries back to China is illegal without expensive Dangerous Goods clearance,costs more than the product itself,and delays your local business. We do NOT require you to ship defective units back.

Step 1: Capture Evidence
Take a brief 10-second video or photo showing the battery’s unique SN/QR code and the testing anomaly (e.g.,software readout,capacity tester, or non-charging status).

Step 2: Instant WhatsApp/Email Submission
Send the evidence directly to your dedicated account manager.No complicated RMA tickets or corporate bureaucracy.

Step 3: 24-Hour Approval&Flexible Compensation
Our technical team reviews and approves valid claims within 24 business hours.

Flexible Compensation Tiers (Your Choice)
Unlike suppliers who force you to wait months for your next order, we offer three direct ways to resolve approved claims:

Option A: Next-Shipment Replacement (Default)
Replacements are automatically added to your next dispatch box with dedicated itemized packing lists.

Option B: Direct Invoice Credit
The exact value of defective units will be deducted directly from your current pending balance or next proforma invoice.

Option C: Priority Dispatch for Critical Batches
In the rare event of a batch defect exceeding 2%, we activate emergency protocol: immediate express dispatch of replacement units at our cost to keep your local stock flowing.

Covered Conditions&Warranty Term
Warranty Duration: 12 Months from the date of bill of lading(B/L)dispatch.
Covered Defects: Failure to hold charge, rapid capacity degradation beyond normal chemistry curves, chip recognition errors, voltage drops, or structural swollen defects upon initial inspection.

Exclusions: Physical damage during local end-user installation, water ingress, or improper third-party high-voltage charging.

Direct Line to Management

If you have specific warranty SLA terms required for your local distribution tenders or chain store agreements, please reach out directly to your account manager to draft a signed bilateral B2B supply contract.