These terms describe wholesale purchasing from Shenzhen Times Electronic Co., Ltd. (Times Electronic). Please confirm the requirements for your order with our sales team before payment. The written quotation, proforma invoice and any separately signed supply agreement set out the agreed order specifications and commercial terms.
Our minimum order quantity is 100 pcs per order, with mixed models supported. We supply business buyers, including wholesalers, distributors, repair businesses, refurbishers and resellers. Business evaluation samples can be discussed before a bulk order; sample availability, charges and shipping are confirmed individually.
Provide the battery part number, device model and version, required capacity or PCB configuration, quantities and destination. Confirm dimensions, connectors, compatibility and any labeling requirements against the written order specifications before approving an order.
Currency, unit prices, quotation validity, payment method and schedule, packaging, shipping charges and the applicable trade term are specified in the written quotation or proforma invoice. Please check these details before payment. Any requested change to a confirmed order must be reviewed and agreed in writing.
Lead time and dispatch arrangements depend on the confirmed models, quantity, material availability and customization requirements. The quotation or order confirmation records the agreed schedule. Transit estimates, customs arrangements, taxes, duties and insurance responsibilities should be confirmed for the selected destination and trade term.
For customized orders, confirm the artwork, labels, packaging and technical requirements in writing before production. Any additional sampling, tooling or customization charges are specified in the quotation.
Check quantities, model references and packaging condition when receiving your shipment, and report discrepancies to your account manager with supporting photographs and order details. Times Electronic provides CE, UL, MSDS and UN38.3 documentation; confirm the documents applicable to your selected models and shipment before ordering.
Our warranty is 12 months from the bill of lading (B/L) dispatch date. No returns to China are required. Submit photographs or a short video showing the unit SN/QR code and the testing anomaly to your account manager. Valid claims are reviewed within 24 business hours. Approved claims may be resolved through next-shipment replacement or invoice credit. For batch defects exceeding 2%, the policy provides priority replacement dispatch at our cost.
Coverage includes the defects specified in our policy. Exclusions include physical damage during local installation, water ingress and improper third-party high-voltage charging. Full coverage, exclusions and procedures follow our Política de asistencia B2B. Any separately agreed warranty SLA should be recorded in a signed bilateral supply contract.
Contact your account manager with your invoice reference, product model, quantity and relevant evidence so that order issues can be reviewed against the agreed specifications and support policy. General inquiries and quotation requests receive a reply within 12 hours.
Email: salesmanager@timeselectronic.com | Telephone: +86 15889631541
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